Brief Presentation on Total Quality Management
TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through
customer satisfaction, and benefits to all members of the organization and to society.
The attached presentation include a brief detailing of following.
Different definitions of Total Quality Management.
Evolution of Quality Era
Kano Model, umbrella model
Basic Approach
New and Old Cultures
Guru's of TQM
Dimensions of Quality
Quality Cost
Economics of Quality of Conformance
Obstacles in Implementation of TQM
Benefits of TQM
Presentation is attached below. click on attachment to download.
TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through
customer satisfaction, and benefits to all members of the organization and to society.
The attached presentation include a brief detailing of following.
Different definitions of Total Quality Management.
Evolution of Quality Era
Kano Model, umbrella model
Basic Approach
New and Old Cultures
Guru's of TQM
Dimensions of Quality
Quality Cost
Economics of Quality of Conformance
Obstacles in Implementation of TQM
Benefits of TQM
Presentation is attached below. click on attachment to download.
